Shipping policy

Shipping Policy

KEZIMO currently ships to eligible addresses within the United States. We offer free standard shipping on all eligible orders.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is separate from the estimated transit time.

Estimated Delivery Time

Standard delivery is estimated to take 3–7 business days after the order has shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, remote locations, or other circumstances outside our control.

Shipping Charges

Free standard shipping is available for eligible orders shipped within the United States. Any additional shipping options or charges, if available, will be displayed at checkout.

Order Tracking

When your order ships, you will receive a shipping confirmation with tracking information. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

Shipping Restrictions

Lithium batteries are regulated products and must be shipped using approved methods. Delivery may not be available to certain remote locations, P.O. boxes, APO/FPO addresses, U.S. territories, or other destinations restricted by the carrier. Available shipping options will be shown at checkout.

Address Changes

Please verify your shipping address before placing your order. If you need to request a change, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, is significantly delayed, or tracking shows delivery but you cannot locate it, please contact us promptly. Include your order number and any relevant photos so we can assist with the carrier investigation.

Contact Us

For shipping questions, email kezimobattery@gmail.com or visit our Contact Us page.