退款政策
30-Day Return and Refund Policy
We accept eligible return requests made within 30 days after the date your order is delivered.
Return Eligibility
To qualify for a return, the item must be unused, uninstalled, and in the same condition in which it was received. It must include the original packaging, accessories, manuals, and proof of purchase.
Please contact us before returning any product. Returns sent without prior authorization may not be accepted. Because lithium batteries require special handling, do not ship a battery until you have received return instructions from our support team.
How to Request a Return
Email us at kezimobattery@gmail.com or contact us through our Contact Us page. Please include your order number, the reason for the return, and photos or videos when the product is damaged, defective, or incorrect.
If your return is approved, we will provide the return address and shipping instructions.
Return Shipping Costs
- For returns caused by a change of mind, an incorrect model selection, compatibility issues, or another reason not related to a product defect, the customer is responsible for return shipping costs.
- If the product arrives damaged, is defective, or we shipped the wrong item, KEZIMO will be responsible for reasonable return shipping costs.
Original shipping charges are non-refundable unless the return is caused by our error or a confirmed product defect.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us promptly if the item is damaged, defective, or incorrect. We will review the information provided and arrange an appropriate replacement, return, or refund.
Non-Returnable Items
We cannot accept returns for items that have been damaged through misuse, improper installation, unauthorized modification, neglect, accident, or use that does not follow the product instructions. Products marked as final sale are also not eligible for return.
Used products with a possible manufacturing defect may be handled under our limited warranty instead of this return policy. Visit warranty.kezimobattery.com for warranty registration and support.
Exchanges
The fastest way to obtain a different product is to request a return for the original item and, after the return is approved, place a separate order for the new item.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at kezimobattery@gmail.com.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.